Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the 'Last Updated' date, and take any other steps required by applicable law.

How We Collect and Use Personal Information

We have collected personal information from various sources over the past 12 months as described below in order to provide our services. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve our services, comply with applicable legal obligations, enforce our applicable terms of use, and protect or defend our rights or the rights of users or others.

Personal information we collect The types of personal information we collect about you depend on how you use our site and our services. When we use the term 'personal information,'' we mean information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you Information you send directly to us through our services may include the following: Contact information, such as your name, address, phone number, and email address. Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information: Includes your username, password, security questions, and other information used for account security purposes. Customer support information: Includes information you choose to include in communications with us, such as when you send us a message through our services. Some features of our services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your use of the service We may automatically collect certain information about your interactions with the service (referred to as 'usage data'). We may also automatically collect cookies, pixels, and similar technologies ('cookies'). Usage Data may include information about how you access and use our site and your account, such as device information, browser information, network connection information, IP address, and other information related to your interactions with the service.

We may obtain information about you from external services such as distributors and service providers. For example, website operation support companies such as Shopify and payment processing services collect payment information for order processing and contract fulfillment. In addition, when you use our website or open or click on emails, we or our affiliates may automatically collect information using tracking technologies such as cookies and pixels. We will handle the information we obtain in accordance with this Privacy Policy.

Providing products and services. We use your personal information to provide services to you in order to fulfill our contract with you, including payment processing, order fulfillment, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, and facilitating smooth processing of returns, exchanges, and other customer account-related matters and features. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you have selected. In such cases, Shopify will process your information in accordance with its privacy policy and consumer privacy policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications via email, text message, or postal mail, or displaying advertisements for products or services. This may include using your personal information to better customize our services and advertisements on this site or other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action against fraudulent, illegal, or potentially malicious activities. If you choose to register an account using this service, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Article 6(1)(f) of the GDPR.

Communication with you and improving our services. We use your personal information to provide you with customer support and to improve our services. This is based on our legitimate interest in responding to you, providing effective services, and maintaining our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookie

Like many websites, our site uses cookies. For specific information about the cookies we use to operate our store powered by Shopify, please see: https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our site and services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with our services (for our legitimate interests in managing, improving, and optimizing our services). Additionally, we may allow third parties and service providers to use cookies on our site to help us customize our services, products, and ads on our site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to delete or refuse cookies. Please note that deleting or blocking cookies may adversely affect your user experience and may cause certain services, including certain features and general functionality, to not function properly or become unavailable. Additionally, blocking cookies may not completely prevent the sharing of information with external services such as advertising partners.

Our website also recognizes Global Privacy Control (GPC) signals. This allows you to opt out of certain uses or disclosures of your information. If you notify us of your preferences via GPC, we will treat the signal as a valid opt-out request for sharing/targeted advertising on the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Controls, please visit https://globalprivacycontrol.org/. We do not recognize any other 'do not track' signals that may be sent from your web browser or device.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third-party service providers for the purposes of fulfilling our obligations under this Privacy Policy, for legitimate purposes, and for other reasons permitted by law. Such situations include the following:

Sellers or other external services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

To provide services to you or deliver advertisements to you, or to our business and marketing partners. Our business and marketing partners will use your information in accordance with their respective privacy notices.

When you instruct, request, or otherwise consent to disclose specific information to external services (e.g., when we ship products with your consent or when you use your social media widgets or login integrations).

To cooperate with our affiliates or other companies within our group for our legitimate interests.

To comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of use, and protect or defend our services, our rights, and the rights of our users or others in connection with business transactions such as mergers or bankruptcies.

We have disclosed personal information and sensitive personal information of users in the following categories for the purposes described in 'How We Collect and Use Personal Information' and 'How We Disclose Personal Information' over the past 12 months.

We may share basic contact information, order and account information, personal information subject to the California Customer Records Act, commercial information related to orders, shopping, and support, and location information based on usage data and IP addresses with external services and partners for the purposes of providing services, support, advertising, and marketing. Recipients include service providers, business and marketing partners, and affiliates. We will not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics. In the past 12 months, we have shared names, contact information, purchase records, and usage data with business marketing partners for advertising and marketing purposes.

Links to external service websites

This site may provide links to websites or other online platforms operated by external services. If you follow links to sites that are not affiliated with or managed by us, please review the privacy and security policies and other terms of use of those sites. We do not guarantee the accuracy, completeness, or reliability of the information on these sites, nor do we assume any responsibility for the privacy or security of these sites. Information you provide in public or semi-public forums (including information shared on external service social networking platforms) may be viewed by other users of this service and/or users of external service platforms without restriction by us or external services. The inclusion of such links does not, except as disclosed on the Service, constitute an endorsement of the content on such platforms or of their owners or operators.

Children's Data

This Service is not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided personal information to us, please contact us at the address below to request the deletion of such personal information. As of the effective date of this Privacy Policy, we are not actually aware of any instances where we 'share' or 'sell' (as these terms are defined by applicable law) personal information of individuals under the age of 16.

Information Security and Retention

No security measures are perfect or impenetrable, we cannot guarantee 'perfect security.' Additionally, information you send to us may not be secure during transmission. We recommend that you do not send confidential or sensitive information to us via an unsecured channel. The period for which we retain your personal information depends on various factors, including whether the information is necessary for maintaining your account, providing services, complying with legal obligations, resolving disputes, or enforcing other applicable agreements or policies.

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain situations, and in some cases, we may refuse your request within the scope permitted by law.

Right to access / Right to know: You may have the right to request access to the personal information we hold about you (including details of how we use and share your information).

Right to erasure: You may have the right to request that we erase the personal information we hold about you.

Right to correction: You may have the right to request that we correct any inaccurate personal information we hold about you.

Right to portability: Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you, and to request that we transfer that information to an external service.

Right to opt out of sale, sharing, and targeted advertising: You may have the right to the right to instruct us not to 'sell' or 'share' your personal information, or to opt out of the processing of your personal information for purposes that constitute 'targeted advertising' as defined by applicable privacy laws. Please note that if you enable the Global Privacy Controls opt-out setting and access this site, your request to opt out of the 'sale' or 'sharing' of information about the device and browser used to access this site will be automatically processed based on your location.

Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.

Withdrawal of consent: If we require your consent to process your personal information, you may have the right to withdraw that consent.

Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.

Managing communication settings: We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option provided in the emails we send you. Even if you opt out, you may still receive non-promotional emails, such as those related to your account or orders.

These rights can be exercised as described on this site or by contacting us using the contact information below. We will not discriminate against you for exercising these rights. Before providing a substantive response to a request, we may need to collect information such as your email address or account information to verify your identity. In accordance with applicable law, you may designate an agent authorized to act on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide documentation proving that you have authorized the agent to act on your behalf. In some cases, we may also need to verify your identity directly. We will respond to your requests in a timely manner in accordance with applicable law.

【Contact Information】

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email. info@musubi-japan.com or contact us at Kanagawa Prefecture, Yokohama City, Kouhoku Ward, Shigakubo Town 279-87, Centaurea Okuyama 202, 222-0002, JP. For the purposes of applicable data protection laws, unless otherwise explicitly stated, we are the data controller of your personal information.